Frequently Asked Questions

Please read our FAQ before sending us a message.

SKINDEVA.AE offices and warehouses are located in KUWAIT. All products are kept in air-conditioned stores.

SKINDEVA.AE does not have a shop. We are strong believers of online shopping!

The products are kept in air-conditioned environment all the time.

Yes, you can pay using your credit card on ships only to the UAE, , Kuwait, Qatar, Bahrain , Oman, Lebanon & Jordon delivers your as per schedule delivery. If you have any questions regarding your order  You may contact our customer support team or 00-00-0000 should you like further information. customers that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive emails, please sign up for free promotions email on front page and you will be added to our mailing list.

You may track the status of your order instantly by logging into My Account at

You may change your order anytime before delivery by contacting Customer Service by email on or by phone on 00000000 recommends that you log in your account to verify the confirmation of your order. Once your order has been processed a will send you confirmation email including all detail of your order. Please kindly check your email and spam settings as occasionally automated emails can be re-directed in your mail box.

You may cancel by sending an email to Customer Service. Please see our convenient return & cancellation policy

For more information on return policy, please see our return & cancellation policy page.

If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact Customer Service via email at

We frequently feature special offers and promotions, and gifts with purchase, for our returning customers.

If you would like to be taken off of our mailing list and stop receiving promotional emails, you may press the Unsubscribe button at the end of the email.

You are always welcome to contact Customer Service team via email at

At we take your security seriously and go above and beyond to protect your information. Your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. Once in our system your credit card information is encrypted, meaning no one has access to that information at any time. offers an address change option in your account page. Also customer service will call to confirm your address prior to your order delivery