Frequently Asked Questions

Please read our FAQ before sending us a message.


SKINDEVA.AE offices and warehouses are located in KUWAIT. All products are kept in air-conditioned stores.

Do you have a shop?

SKINDEVA.AE does not have a shop. We are strong believers of online shopping!

How do you preserve the skincare products from heat?

The products are kept in air-conditioned environment all the time.

Can I pay by credit card for my order?

Yes, you can pay using your credit card on

Do you ship internationally? ships only to the UAE, , Kuwait, Qatar, Bahrain , Oman, Lebanon & Jordon

Where is my order? delivers your as per schedule delivery. If you have any questions regarding your order  You may contact our customer support team or 00-00-0000 should you like further information.

What is a coupon code and how do I get one? customers that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive emails, please sign up for free promotions email on front page and you will be added to our mailing list.

How can I track my order?

You may track the status of your order instantly by logging into My Account at

How do I change an item in my order?

You may change your order anytime before delivery by contacting Customer Service by email on or by phone on 00000000

What if I don't receive an Order Confirmation? recommends that you log in your account to verify the confirmation of your order. Once your order has been processed a will send you confirmation email including all detail of your order. Please kindly check your email and spam settings as occasionally automated emails can be re-directed in your mail box.

How can I cancel my order?

You may cancel by sending an email to Customer Service. Please see our convenient return & cancellation policy

What is your return policy?

For more information on return policy, please see our return & cancellation policy page.

I previously ordered a product from, but can no longer find that product on your website. What happened?

If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact Customer Service via email at

Why am I receiving emails from

We frequently feature special offers and promotions, and gifts with purchase, for our returning customers.

How do I unsubscribe from your emails?

If you would like to be taken off of our mailing list and stop receiving promotional emails, you may press the Unsubscribe button at the end of the email.

What if my question isn't addressed in your FAQ?

You are always welcome to contact Customer Service team via email at

How do I know my credit card information is protected on your site?

At we take your security seriously and go above and beyond to protect your information. Your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. Once in our system your credit card information is encrypted, meaning no one has access to that information at any time.

What if I gave the wrong shipping address? offers an address change option in your account page. Also customer service will call to confirm your address prior to your order delivery